Markd Get your logo

Privacy Policy

Effective date: [launch date]

Markd is a DBA of Texas Groundwork LLC, a Texas limited liability company. This policy explains how we collect, use, and share information when you visit markd.design, place an order, fill out our questionnaire, or email us.

If you have a question, email hello@markd.design.

Texas Groundwork LLC d/b/a Markd
PO Box 223
Aubrey, TX 76227

Information we collect

Information you give us

When you place an order, checkout collects your name, email address, card details, and billing country and ZIP code through Stripe, along with anything you include in a message. Markd does not ask for your phone number. If you choose to save your details with Link, Stripe's checkout feature, Stripe may ask for your phone number. Stripe handles that under its own privacy policy.

When you fill out our questionnaire, which is hosted by Tally, you may give us:

  • your name and email address
  • your business name, what your business does, your industry, and who you serve
  • competitors, the look you like, colors, and example logos
  • files you upload, such as an existing logo or reference images
  • notes about what must appear, or must not appear, in your logo
  • anything else you choose to share

The questionnaire also includes a hidden order number so we can match your answers to your order.

Payment information

You pay $49.99 in full up front. Payment is processed by Stripe. Your card details are handled by Stripe, not stored by Markd. We receive a record of the payment and your order details. Charges appear on your card statement as MARKD.

Texas sales tax is charged to customers in Texas where it applies, and is calculated at checkout. This tax is added on top of the $49.99 price.

Information we collect automatically

When you visit our site, our hosting provider, Netlify, may collect basic technical information, such as your browser type, device type, and the pages you view. Our host may keep standard server logs, such as IP address and pages visited, for security.

How we use your information

We use your information:

  • to take your order and process your payment
  • to send you the questionnaire and to design your logo and style guide
  • to email you about your order, including your concepts, revisions, final files, and a check-in if we are waiting on you
  • to send you marketing emails about Markd
  • to issue a refund if you cancel before your first concepts are delivered
  • to reply when you have a question
  • to keep records we need to run the business and to meet legal requirements
  • to understand how people use the site, if you accept analytics cookies
  • to measure and improve our ads, including by sharing a hashed version of your email address with Meta, if you accept ad-tracking cookies, as described below
  • to show your logo as an example of our work, unless you opt out

Every marketing email includes an unsubscribe link. Unsubscribing from marketing emails does not stop emails about your order. We will still send those.

We do not use your questionnaire answers or uploaded files to market other companies' products.

Cookies and analytics

Cookies are small files a site or a third party can store in your browser. They can help a site function, remember a visit, or measure ads.

When you visit markd.design, we will show a cookie consent banner. You can accept or decline non-essential cookies, including analytics and ad tracking. Essential cookies needed for the site to work may still be used. You can change your choice later. Analytics and advertising tools run only if you accept non-essential cookies.

Google Analytics 4

We use Google Analytics 4 (GA4) to see how people use markd.design, if you accept analytics cookies. That may include:

  • page views
  • clicks on "Get your logo"
  • when checkout starts
  • when a purchase is completed, including order ID, value, and package
  • when the questionnaire is submitted

Google Analytics 4 does not log or store IP addresses by default.

You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on. You can also decline analytics cookies through our cookie banner.

Meta Pixel and Meta Conversions API

We use the Meta Pixel on the site and the Meta Conversions API (a server-side connection) to measure and improve our ads on Meta platforms, including Facebook and Instagram, if you accept ad-tracking cookies. That may include page views and events such as starting checkout, completing a purchase, and submitting the questionnaire.

We share a hashed (scrambled) version of your email address with Meta so Meta can match those events to an ad. This is sharing of personal information for advertising and ad measurement.

You can decline ad-tracking cookies through our cookie banner. You can also review or change your Meta ad preferences at facebook.com/settings/?tab=ads. Meta also explains ad preferences in this help article and in the Meta Privacy Policy.

We do not currently plan to use Google Ads, TikTok, or Microsoft Clarity.

Who we share information with

We share information with companies that help us run Markd, and only as needed for that work:

  • Tally, which hosts our questionnaire and receives your intake answers and any files you upload
  • Stripe, which processes your payment and may calculate Texas sales tax where it applies. Your card details are handled by Stripe, not stored by Markd. Charges appear on your card statement as MARKD
  • Zoho Mail, which helps us send and receive email at hello@markd.design, including order emails and marketing emails
  • Google, for Google Analytics 4, if you accept analytics cookies
  • Meta, for advertising and ad measurement, as described above, if you accept ad-tracking cookies
  • Netlify, our website host, which may process technical information when you visit the site
  • the service we use to share your concepts and files, which receives the information needed to show you your concepts and deliver your final files

We also keep order records, such as your name, email, business name, order ID, and order status, so we can fulfill your order.

We may also share information if the law requires it, or if we must protect Markd, our customers, or the public. If Markd is involved in a merger, sale, or transfer of the business, your information may be transferred as part of that transaction. We will take reasonable steps to keep it protected.

Sale, sharing, and targeted advertising

We do not sell your personal information for money.

We do share a hashed version of your email address with Meta, through the Meta Pixel and the Meta Conversions API, for advertising and ad measurement. Under some state privacy laws, this may be treated as "sharing" personal information or as "targeted advertising."

You can opt out of this sharing for advertising and ad measurement by declining non-essential cookies and ad tracking on our cookie banner, by adjusting your Meta ad preferences, or by emailing hello@markd.design. We may need to verify your identity before we complete a request.

How long we keep information

We delete your information 3 years after your order. Payment records that Stripe keeps are covered by Stripe's own privacy policy.

Security

We take reasonable steps to protect the information we have. No method of storage or transmission is completely secure, so we cannot promise that information will never be accessed, lost, or changed without our permission.

Your choices and rights

You can email hello@markd.design at any time with a question about your information.

You can accept or decline non-essential cookies, including analytics and ad tracking, through our cookie banner, and you can change that choice later. You can also opt out of Google Analytics and adjust your Meta ad preferences as described above, or control cookies through your browser settings.

If we show your logo as an example of our work, you can opt out by emailing hello@markd.design. We will stop using it in new examples.

Every marketing email includes an unsubscribe link. You can also unsubscribe by emailing hello@markd.design. Unsubscribing from marketing emails does not stop emails about your order.

You can email hello@markd.design to see, fix, or delete your information. We may need to verify your identity before we complete a request.

Depending on where you live, you may have additional rights under state privacy laws. Those rights can include the right to know what personal information we have collected, to request a copy, to ask us to correct or delete it, to opt out of the sale or sharing of personal information or of targeted advertising, and to not be discriminated against for exercising your rights.

We honor these requests from anyone who emails hello@markd.design. We may need to verify your identity before we complete a request.

Children

You must be 18 or older to place an order. This site is not directed at children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete it.

Changes to this policy

We may update this policy from time to time. We will post the updated version on this page and change the effective date. If a change is material, we will also email customers.

Contact

Email: hello@markd.design

Texas Groundwork LLC d/b/a Markd
PO Box 223
Aubrey, TX 76227